Located in Westwood, California, Chick-fil-A UCLA In-line is proudly owned and operated by Matthew Thatcher. Known as the neighborhood restaurant, this Chick-fil-A is dedicated to creating a welcoming environment for both guests and team members. Matthew leads with a growth mindset, inspiring the team to reach their full potential while fostering a culture of care, encouragement, and personal development. Under Matthew’s leadership, Chick-fil-A UCLA In-line has become more than just a place to enjoy great food – it is a place where people feel values, inspired, and supported in their growth both professionally and personally.
POSITION OBJECTIVE:
Chick-fil-A UCLA In-line is seeking a dynamic and experienced Back of House Director to join our leadership team. This key role will provide operational oversight in the kitchen while setting the tone for a positive, high-performance environment. As Director, you will be responsible for fostering a culture where team members can grow and develop into the best versions of themselves. Through clear expectations, defined goals, and regular progress tracking, you will empower your team to achieve excellence. We are committed to the intentional development of our leaders, and this role offers tremendous growth potential. In the long term, you will have the opportunity to advance into a top leadership position or pursue the path to becoming an Owner/Operator. If you are passionate about developing talent, driving operational success, and making a lasting impact, we’d love to have you join our team!
KEY RESPONSIBILITIES:
- Spend the majority of time working in operations, overseeing and supervising Back of House (BOH) systems and processes to ensure excellence in food safety, quality, and cost management.
- Enthusiastically lead and coach the BOH team; celebrate successes and hold team members accountable for achieving performance goals.
- Conduct ongoing evaluation of BOH systems and processes to streamline operations, improve efficiency, and drive sustainable growth.
- Oversee the training and development of all BOH team members and leaders, fostering a culture of growth and empowerment.
- Maintain a strong presence on the floor to provide coaching, remove obstacles, and set a tone of positivity and pride in work.
- Perform regular administrative tasks, including reviewing past performance, planning for future goals, and preparing updates for the Operator and Director team.
- Monitor and achieve key BOH goals in food safety, quality, and cost control to support overall restaurant success.
- Maintaining a LEAN production environment
SKILLS AND EXPERIENCE NEEDED:
- At least 2 years of kitchen experience but must include management of kitchen teams.
- 1-3+ years of leadership/management experience with a proven track record of leading and developing others
- Demonstrates humility and servant leadership mentality; willing to get your hands dirty.
- Optimistic and engaging; possessing a genuine heart and care for people, and a good team player
- Growth and results-oriented with a strong ability to see and understand the vision and bigger picture of the company
- Dedicated, self-starter, and resourceful problem solver
- Perceptive and innovative; able to determine needed ongoing changes to the business
- Strong verbal and written communication skills
- Possesses a willingness and desire to learn and be coached; open-minded and adaptable, while taking ownership of their stake in the business
- Ability to keep composure under high pressure and make decisions quickly without compromising strong verbal and written communication skills
- Organized and detail-oriented with strong time management skills
- Ensures all Food Safety regulations are followed with urgency
- Oversees all operational areas of the back-of-house including catering orders, LEAN processes, truck, and inventory, production, and waste
- Follows restaurant protocol to ensure Taste of Food, Speed of Service, and Food Accuracy
- Prioritizes cleanliness; uses established systems to identify opportunities to ensure a clean and sanitary environment
